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OTHER PRODUCTS |
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1319 Dexter Ave. N.
Suite 020
Seattle, WA 98109
Tel: (206)623-6000
Fax: (206)623-6609 |
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Contract No.
GS-07F-0069L,
SIN: 246-42(1),
246,50 |
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Service |
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Technical Support |
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Phone:
(206) 623-6000 x 204 / 212
Email:
sales@totevision.com |
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Warranty
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LCD
Monitors: 1 Year
Cameras and other products: 1 Year
ToteVision warranty covers
manufacture's defect only. Warranty
does not cover damage
due to mishandling,
broken LCD screens, back lights or image retention caused by static
(non-moving) images displayed for lengthy periods (image burn-in). |
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Repairs and Returns
To send
in
a repair or return please call our returns
department ph # (206) 623-6000 x 202. Our returns department will
fill out a Merchandise Return Authorization form,
provide a return number,
and send a copy of the MRA form to you. |
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When you
call,
information we will need... |
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-
Contact name
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Company
- Address
- Phone
number
- Email
address
or fax number (where you want copy of MRA sent)
- Model
number
- Serial
number
- Reason
for return
- When
and where unit was purchased
- Credit card
(Visa, MasterCard, or American Express) to cover repair fees
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When sending in a
return,
please write the return number
on your package box and include a copy of the MRA form
inside the box. If you do not have a copy of the MRA
please call ph# (206)623-6000 x 202.
All
returns go to:
ToteVision
Attn: Repair Dept.
1319 Dexter Ave. N.
Ste. 020
Seattle, WA 98109
Freight on shipments to ToteVision
will need to be covered by the sender.
ToteVision will cover
U.S. UPS Ground freight back.
Be aware that all returns are subject to repair and/or
inspection fees. A $25.00 inspection fee will be charged for any
non-defective returns. Units coming in for credit are
subject to a 20% restock fee.
Please
keep your MRA number. We will need the return number in order to
check the status
of a repair.
ToteVision reserves the right to repair or replace a defective
unit. |
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