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OTHER PRODUCTS |
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1319 Dexter Ave. N.
Suite 020
Seattle, WA 98109
Tel: (206)623-6000
Fax: (206)623-6609 |
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Contract No.
GS-07F-0069L,
SIN: 246-42(1),
246,50 |
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Service |
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Technical Support |
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Phone:
(206) 623-6000 x 204 / 212
Email:
sales@totevision.com |
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Warranty
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LCD
Monitors: 1 Year
Cameras and other products: 1 Year
ToteVision warranty covers
manufacture's defect only. Warranty
does not cover damage
due to mishandling,
broken LCD screens, back lights or image retention caused by static
(non-moving) images displayed for lengthy periods (image burn-in). |
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Repairs and Returns
All
returns will need a Return Authorization form and return
number provided by ToteVision. To get a RA call our
returns department at ph # (206) 623-6000 x 202.
Be prepared to provide information for us to use to fill
out a Return Authorization. A copy of the RA form to by
emailed or faxed to you. |
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When you
call,
information we will need... |
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-
Contact name
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Company
- Address
- Phone
number
- Email
address
or fax number (where you want copy of RA sent)
- Model
number
- Serial
number
- Reason
for return
- When
and where unit was purchased
- Credit card
(Visa, MasterCard, or American Express) to cover repair fees
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When you are shipping the return
please include a copy of the RA inside the box and write
the return number on outside of the package box.
All
repairs and returns ship to:
ToteVision
Attn: Repair Dept.
1319 Dexter Ave. N.
Ste. 020
Seattle, WA 98109
Freight on shipments to ToteVision
will need to be covered by the sender.
ToteVision will cover
U.S. UPS Ground freight back.
Be aware that all returns are subject to repair and/or
inspection fees. A $25.00 inspection fee will be charged for any
non-defective returns. Units coming in for credit are
subject to a 20% restock fee.
To check for status on a return
please call (206) 623-6000 x 202 and provide us with the
return number that is listed on you RA form.
ToteVision reserves the right to repair or replace a defective
unit. |
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